FadeVerse for iPhone and iPad
Support
Need help with speech recognition, learning plans, purchase restoration, or content? Get in touch.
Contact support
Email [email protected]
Include the FadeVerse version, iOS or iPadOS version, work title, and short reproduction steps. Do not attach names, recordings, or other unnecessary sensitive information.
Speech recognition is unavailable
- Check microphone and speech-recognition access for FadeVerse in system Settings.
- Confirm that Mandarin speech recognition is currently available on the device.
- Quit and reopen the app, then begin at the first green marked character.
System narration and pinyin
Built-in pinyin and recognition matching use reviewed pronunciation data. Apple generates System Narration and may still misread polyphonic characters. Please report the exact work and sentence if you find a content or pinyin issue.
Pro and Restore Purchase
Pro is a non-consumable purchase handled by Apple. If it does not appear after reinstalling or changing devices, choose Restore Purchase in Settings and confirm you are using the original Apple ID.